Frequently Asked Questions
Party Bound is an event furnishings partner that offers curated decor and modern event solutions. We’re known for remarkable design and elevated service. Our customers include discerning hosts, seasoned designers, and imaginative brands in destinations across the Southeast and beyond. We serve anyone planning an event and seeking innovation, reliability, curation, and quality—pillars on which our brand is built.
There is no minimum order requirement to place an order, but we do have minimum order amounts for delivery. Order minimums for deliveries, especially during our peak seasons (Spring and Fall), can range from $350 to $3,000+ depending on the geographic region and the travel time from our warehouse in Forsyth County. In all cases, Customer Pickups and Returns at our warehouse are always an option. Please inquire to see what the minimum order requirement may be for your area.
Once you have a date and a venue for your event, we are happy to create a custom proposal for you! Visit the Furnishing page to create a “Wishlist” by adding your favorite items and submitting them to us through our site. You may also fill out our inquiry form, email us directly at info@party-bound.com, or call us at 770-744-2464 to inquire.
Party Bound requires a signed rental agreement and a 50% non-refundable deposit to guarantee the availability of your chosen items which allows us to reserve that inventory just for you on your event date. We use a secure online reservation system that enables clients to sign and pay electronically. Items on wishlists or un-signed proposals are still available for other clients to book.
We service Atlanta and all of the metro-Atlanta area including the surrounding areas of Alpharetta, Cumming, Milton, Roswell, John’s Creek, Suwanee, Sugar Hill, Buford, Lawrenceville, Canton, Woodstock, Acworth, Dawsonville, Gainesville, Sandy Springs, Dunwoody, Chamblee, Norcross, Dahlonega, Smyrna, Marietta, and Cleveland. We also travel around the Southeast and beyond. You can find us serving clients in Charleston, Savannah, Augusta, Birmingham, Nashville, Chattanooga, Highlands, Charlotte, and wherever our events take us. Please inquire about order minimums for your geographic region.
Rental fees listed on individual products or furnishings cover the rental cost of the individual items you are renting for your event. Please keep in mind that Custom Fabrication, Event Styling/Design, Set-up & Breakdown, and Delivery & Pickup are additional fees, unless otherwise noted in an item’s description.
Our delivery fees are calculated by mileage distance to your event location from our warehouse in Forsyth County, Georgia. Please inquire about a customized travel quote specific to your event. We value our crew and pay them a livable wage. The service they provide is labor-intensive and includes extended hours. Thank you for understanding that we do not profit from our delivery fees. They are a reflection of our care and commitment to our incredible team. Our delivery fees may increase at times to account for fuel surcharges, after-hours, holidays, or other special circumstances.
We require our clients to accept a non-refundable 10% damage waiver fee on all event furnishings and decor. Please note that this covers normal wear & tear on our collection but it does not cover gross negligence, missing rentals, or items damaged beyond repair.
Any agreement signed within (7) seven days from the event date will incur a Rush Fee on rental and decor services. Any agreement with SUBRENTAL ITEMS signed within (10) ten days from the event date will incur this fee. This covers rush fees charged by our partner vendors and any accommodations needing to be made for warehouse and delivery labor.
Yes! We do allow Customer Pick-ups for most items. We do require the client to have a reliable and safe mode of transporting the items (no open bed trailers), and use protective covers and straps to secure and transport the items to and from the warehouse safely. Pick-ups require a copy of the client’s driver’s license and a credit card to stay on file. We will assess and agree upon the condition of all items at customer pick-up and items will need to pass a quality check for damage upon return. If items are not returned within 3 days of the agreed-upon return date, a second rental cost will be charged to the card on file. If items are not returned within 7 days of the agreed-upon return date, they will be considered missing and we will charge the full amount of the item’s value to the card on file.
Customer Pick-ups take place on Fridays from 9:30am-12:30pm. Customer Returns take place on Mondays from 9:30am-12:30pm. Pick-ups and Returns that take place outside of those hours are subject to additional charges.
All rentals are the client’s responsibility from when the item is delivered to your event until we return for pickup. The same applies to Customer Pick-ups when the item leaves the warehouse until it is returned to the warehouse. In the event of a damaged or missing item, fees are assessed within 7 days of your rental pickup. Clients will be notified via email of the lost or damaged items. Clients will receive photos of the damage(s) (when applicable) along with an updated invoice with repair/replacement cost, and the credit card on file will be charged for incidentals.
Once an order is placed, you can edit your order up to (10) ten days before your event date without penalty. Final payment is required (10) ten days before your event. Once the final balance has been paid, items can no longer be removed from the contract. You may add rental items to your order up to 48 hours before your event date, but these are subject to availability, and additional payment on top of the rental cost may be required.
We understand things come up and at times adverse weather can be a factor. If you need to cancel or reschedule your event, a credit will be kept on file for the amount already paid and may be used within a year of the cancellation date. Orders canceled within 24 hours of an event are not eligible for a credit.
At present, we require a credit card for deposits on all orders via our online payment system. Any remaining balance on your order is due (10) ten days before your scheduled event date. You will receive upcoming payment and payment-due emails from Party Bound leading up to the payment date. You may also choose to keep a card on file for the order for your convenience.
If you’re looking for something we do not currently offer but would love to rent, let us know! We’re always open to exploring what we can source or produce. We are constantly updating our inventory, so we might already have what you need!
Have more questions? We’d love to chat.
Please inquire or reach us via phone at 404-390-4574
Or send us a note at info@party-bound.com.